(for Bahasa Indonesia version) The biggest issue facing the customer service industry is high employees turnover. Lack of motivation, low level of job commitment and attitude towards the job itself, are the cause of high staff turnover. Very often staff view their job as “it’s just a job” or a “stepping stone until they find … Continue reading
So, what constitutes a ‘good’ customer service, really? In the context of a restaurant, that would be: good food – tastes just right on your tastebuds nice ambiance – comfortable and clean with pleasant décor, with nice music playing in the background pleasant and helpful staff – friendly and welcoming, always there ready to assist … Continue reading
