Valet parking is a practice that is becoming more common in Jakarta today. Why valet parking? In countries like the USA, valet parking is a service that is offered in establishments like hospitals, malls etc as a choice for patrons. Like in hospitals for example where parking spots are reserved for emergency vehicles, patrons can … Continue reading
Great customer service is not about 5-star establishments, it’s not about fine-dining, it’s not something you can only find in big cities (I’m sure we’ve all experienced poor service in the cities). I experienced one very hospitable and excellent service all the way in Mrauk U, Burma. Mrauk U is an archeological town in Myanmar. … Continue reading
The thing about customer service is ‘expectation’. Customer’s expectation is built up from brand. If a brand delivers what it promises then customer’s expectation is met. Simple! Recently, we’ve seen that Turkish Airlines has advertised quite actively. It was only natural that for our recent trip to Turkey, they were the first airlines we checked … Continue reading
Customer service adalah bagian dari kehidupan kita sehari-hari – pada saat kita naik kendaraan umum, saat mengisi bensin, waktu membeli kopi di kedai kopi, saat membeli makanan di warung atau restoran, saat belanja di pasar atau di supermarket dan seterusnya. Tetapi apakah yang membedakan servis yang luar biasa dari servis lainnya yang biasa-biasa saja? Saya … Continue reading
Customer service is part of our everyday life – when we catch public transports, at the gas station when we top up gas for our car or motorbike, when we buy coffee at the coffee shop, when we buy our lunch at a ‘warung’ or a restaurant, when we go to ‘pasar’ or convenience store … Continue reading
We don’t normally associate the term ‘creativity’ with customer service. ‘Creativity’ is something that usually used to describe products, brands, ideas and… the service just happens to come with it. When I came across this article in the International Herald Tribune, my initial reaction was “Now, THAT is one creative customer service”. Nowadays, it’s no … Continue reading
(this is the Bahasa Indonesia version of “Cheerfulness” – a criteria to recruit, promote and survive) Masalah paling besar yang dihadapi industri service adalah tingginya perputaran tenaga kerja dan loyalitas karyawan yang sangat rendah. Hal ini disebabkan oleh kurangnya tingkat motivasi, komitmen yang rendah, sikap dan pandangan terhadap pekerjaan. Seringkali karyawan menganggap pekerjaan customer service hanya sebuah pekerjaan … Continue reading
It’s always exciting trying a new restaurant, especially if you’ve heard so much good things about the place before, just like Euro Deli. It’s a Swiss-German restaurant in Damansara Kim, Petaling Jaya area in Kuala Lumpur which was founded in 1997. We visited the place recently during our KL trip. There were six of us, six … Continue reading
(for Bahasa Indonesia version) The biggest issue facing the customer service industry is high employees turnover. Lack of motivation, low level of job commitment and attitude towards the job itself, are the cause of high staff turnover. Very often staff view their job as “it’s just a job” or a “stepping stone until they find … Continue reading
So, what constitutes a ‘good’ customer service, really? In the context of a restaurant, that would be: good food – tastes just right on your tastebuds nice ambiance – comfortable and clean with pleasant décor, with nice music playing in the background pleasant and helpful staff – friendly and welcoming, always there ready to assist … Continue reading
