Customer service adalah bagian dari kehidupan kita sehari-hari – pada saat kita naik kendaraan umum, saat mengisi bensin, waktu membeli kopi di kedai kopi, saat membeli makanan di warung atau restoran, saat belanja di pasar atau di supermarket dan seterusnya. Tetapi apakah yang membedakan servis yang luar biasa dari servis lainnya yang biasa-biasa saja? Saya … Continue reading
Customer service is part of our everyday life – when we catch public transports, at the gas station when we top up gas for our car or motorbike, when we buy coffee at the coffee shop, when we buy our lunch at a ‘warung’ or a restaurant, when we go to ‘pasar’ or convenience store … Continue reading
We don’t normally associate the term ‘creativity’ with customer service. ‘Creativity’ is something that usually used to describe products, brands, ideas and… the service just happens to come with it. When I came across this article in the International Herald Tribune, my initial reaction was “Now, THAT is one creative customer service”. Nowadays, it’s no … Continue reading
