Customer service is part of our everyday life – when we catch public transports, at the gas station when we top up gas for our car or motorbike, when we buy coffee at the coffee shop, when we buy our lunch at a ‘warung’ or a restaurant, when we go to ‘pasar’ or convenience store … Continue reading
We don’t normally associate the term ‘creativity’ with customer service. ‘Creativity’ is something that usually used to describe products, brands, ideas and… the service just happens to come with it. When I came across this article in the International Herald Tribune, my initial reaction was “Now, THAT is one creative customer service”. Nowadays, it’s no … Continue reading
It’s always exciting trying a new restaurant, especially if you’ve heard so much good things about the place before, just like Euro Deli. It’s a Swiss-German restaurant in Damansara Kim, Petaling Jaya area in Kuala Lumpur which was founded in 1997. We visited the place recently during our KL trip. There were six of us, six … Continue reading
(for Bahasa Indonesia version) The biggest issue facing the customer service industry is high employees turnover. Lack of motivation, low level of job commitment and attitude towards the job itself, are the cause of high staff turnover. Very often staff view their job as “it’s just a job” or a “stepping stone until they find … Continue reading
So, what constitutes a ‘good’ customer service, really? In the context of a restaurant, that would be: good food – tastes just right on your tastebuds nice ambiance – comfortable and clean with pleasant décor, with nice music playing in the background pleasant and helpful staff – friendly and welcoming, always there ready to assist … Continue reading
Who doesn’t know customer service. It’s not a difficult term to understand. There’s no hidden meaning in the 2-word expression. What you see is what it means – literally. But for the sake of absolute clarity, let’s take a look what customer service really means, as defined by the Oxford Dictionary So customer service means … Continue reading
