Great customer service is not about 5-star establishments, it’s not about fine-dining, it’s not something you can only find in big cities (I’m sure we’ve all experienced poor service in the cities). I experienced one very hospitable and excellent service all the way in Mrauk U, Burma. Mrauk U is an archeological town in Myanmar. … Continue reading
Customer service adalah bagian dari kehidupan kita sehari-hari – pada saat kita naik kendaraan umum, saat mengisi bensin, waktu membeli kopi di kedai kopi, saat membeli makanan di warung atau restoran, saat belanja di pasar atau di supermarket dan seterusnya. Tetapi apakah yang membedakan servis yang luar biasa dari servis lainnya yang biasa-biasa saja? Saya … Continue reading
Customer service is part of our everyday life – when we catch public transports, at the gas station when we top up gas for our car or motorbike, when we buy coffee at the coffee shop, when we buy our lunch at a ‘warung’ or a restaurant, when we go to ‘pasar’ or convenience store … Continue reading
